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Roles
Compensation
USD 50000 - 55000
Starting hourly range for this position is $50,000 - $55,000 per year. Placement based on experience, skills, education, and internal equity. Comprehensive benefits package.
- Salary period
- yearly
- Location basis
- Not specified beyond starting hourly range stated per year.
Benefits
- Comprehensive benefits package
Tech stack
Required
Nice to have
Location
Princeton, Princeton, New Jersey, United States
Work setup
- Employment
- full-time
- Level
- Mid-level
- Remote policy
- Remote from home with secure internet access. Hours Monday–Friday 8:30 am–4:30 pm and open to PST, MST, CST, EST time zones.
- Remote scope
- timezone-limited
- Timezones
- Open to PST, MST, CST, and EST time zones, Monday – Friday, 8:30 am – 4:30 pm
- Travel
- Travel by air is required up to two (2) times per year within the US for in-person team meetings and an all-company meeting.
- Authorization
- E-Verify participant; provides Form I-9 information to confirm authorization to work in the U.S.
Role details
Responsibilities
- Deliver high-touch engagement through multiple platforms including inbound and outbound calls, email, and online scheduling requests related to Educational Programs
- Schedule Speech Language Pathologists for device demos, webinars, and in-services, including ordering loaner devices and other necessary materials
- Schedule consumers for Communication Coaching sessions
- Ensure device shipments arrive in time for hands on educational activities
- Monitor cancellations and work with SLPs on rescheduling of scheduled activities
- Multi-task and successfully execute projects under a heavy workload, tight deadlines and changing conditions
- Coordinate loaner device recall when device demos / webinars have concluded
- Triages opportunities and customer issues and transfers to the appropriate team member
- Create LG accounts for external SLP users
- Perform University-specific tracking and procedures
- Offer exceptional customer service experience in every interaction consistent with Lingraphica's core values
- Collaborate with the Clinical Educators when needed for specific projects
- Provide phone support for incoming and outgoing calls by acting as the transfer person for issues/questions regarding specific Educational Programs
- Coordinate logistics and plans education events
- Follow up with contacts and assigned leads (via internal and external list sources) to increase engagement with educational programs
Requirements
- Proficient in basic computer programs with willingness to learn new systems
- Working knowledge of Microsoft Office 365
- Self-motivated
- Organized, attention to detail
- Excellent verbal, phone, and written communication skills
- 1-2 years related customer service, sales, marketing and/or related administrative experience
Application
Please mention the word **EMPOWER** and tag RMTM4LjIwMS4xMjYuMTgx when applying to show you read the job post completely (#RMTM4LjIwMS4xMjYuMTgx).
- Portfolio
- not required
- GitHub
- not required
- Cover letter
- not required
- Apply flow
- external
Company context
Improving communication outcomes and supporting individuals, families, and care teams through AAC technology and services
- Product
- Speech-generating devices and AAC technology; educational programs including training demos and university webinars
- Industry
- Healthcare
Contact
humanresources@lingraphica.com
Description
Lingraphica is a mission-driven organization that provides speech-generating devices to help improve communication, speech, and quality of life for people with communication impairments. Lingraphica is a leader in augmentative and alternative communication (AAC) technology, helping people with aphasia and other speech and language impairments communicate and engage more fully in daily life. Through a combination of innovative devices, software, and services, Lingraphica is focused on improving communication outcomes and supporting individuals, families, and care teams. The Educational Programs Administrator (EPA) is responsible for managing and coordinating the logistics and administrative processes that support the department’s training demos and university webinars. This includes handling inbound leads, scheduling product demonstrations, coordinating and tracking device shipments, confirming appointments, and organizing university webinars. The role ensures seamless execution of all operational aspects, enabling the team to deliver high-quality training experiences while maintaining efficient communication and workflow across multiple team members and all stages of engagement. Responsibilities include high-touch engagement through inbound and outbound calls, email, and online scheduling requests related to Educational Programs; scheduling Speech Language Pathologists for device demos, webinars, and in-services (including ordering loaner devices/materials); scheduling consumers for Communication Coaching sessions; ensuring device shipments arrive for hands-on educational activities; monitoring cancellations and rescheduling with SLPs; multitasking under heavy workload, tight deadlines, and changing conditions; coordinating loaner device recall after demos/webinars; triaging opportunities and customer issues and transferring to appropriate team members; creating LG accounts for external SLP users; performing university-specific tracking and procedures; providing exceptional customer service; collaborating with Clinical Educators when needed; providing phone support by acting as transfer person for program issues/questions; coordinating logistics and planning education events; and following up with contacts and leads to increase engagement. Minimum qualifications: proficient in basic computer programs and willingness to learn new systems; working knowledge of Microsoft Office 365; self-motivated; organized with attention to detail; excellent verbal, phone, and written communication skills; 1–2 years related customer service, sales, marketing and/or related administrative experience. Preferred qualifications: experience with OneDrive, RingCentral, and HubSpot (or similar CRM); experience in healthcare and/or durable medical equipment. Work environment: works remotely from home with secure internet access; safe, productive work environment; ability to operate a computer. Hours: Monday–Friday 8:30 am–4:30 pm; open to PST, MST, CST, EST time zones. Travel: up to two (2) times per year within the US for in-person team meetings and an all-company meeting. Application: mention the word EMPOWER and tag RMTM4LjIwMS4xMjYuMTgx when applying.
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