View on Remote OK
Roles
Compensation
USD 37000 - 45000
Approximate pay range $37,000-$45,000 per year; performance-based incentives and competitive total rewards including 401(k) match and healthcare coverage.
- Salary period
- yearly
- Location basis
- Approximate pay range provided for the position at the time of posting; may vary based on knowledge, skills and abilities and geographic location.
- Bonus
- Performance-based incentives
Benefits
- Performance-based incentives
- 401(k) with company match
- Healthcare coverage
- Broad range of other benefits supporting physical, financial, and emotional wellbeing
Tech stack
Required
Nice to have
Location
Bridgewater
Work setup
- Employment
- full-time
- Level
- Junior
- Remote policy
- Work arrangement: Remote; Source: Remote OK.
- Remote scope
- unclear
- Visa
- This position is not eligible for Visa Sponsorship.
Role details
Responsibilities
- Respond to customer inquiries via phone, email, and other communication channels in a timely, professional, and courteous manner
- Process customer orders and credits accurately and efficiently while maintaining attention to detail and adherence to established procedures
- Investigate and resolve customer concerns, questions, and account issues, ensuring timely follow-up and resolution
- Maintain consistent service quality and compliance with established customer service standards
- Document customer interactions, inquiries, complaints, and resolutions accurately within company systems
- Communicate relevant customer and account information to appropriate team members and internal stakeholders
- Collaborate cross-functionally to resolve customer issues and support a seamless customer experience
- Participate in product, process, and systems training to maintain knowledge and effectiveness
- Support outbound customer communications related to order updates, out of stock items, follow-up activities, promotions, and special projects
- Identify opportunities for process improvements and communicate recommendations to leadership
- Assist with quality-related documentation, complaint handling, and escalation processes as required
- Support departmental goals and contribute to a collaborative, customer-focused team environment
- Perform all other duties as assigned
Requirements
- High school diploma
- Associate’s or Bachelor’s degree preferred, or equivalent combination of education and experience
- 1 to 2 years of customer service experience required
- Proficiency with Microsoft Office applications and customer relationship management (CRM) systems
- Strong verbal and written communication skills
- Ability to manage multiple priorities while maintaining a high level of accuracy and professionalism
Application
Please mention the word **INVIGORATE** and tag RMTM4LjIwMS4xMjYuMTgx when applying to show you read the job post completely (#RMTM4LjIwMS4xMjYuMTgx).
- Portfolio
- not required
- GitHub
- not required
- Cover letter
- unclear
- Apply flow
- external
Company context
Innovate for impact and reimagine the future of health and nutrition for patients and consumers; empower healthier lives through nutrition.
- Product
- Nutrition, science, and wellness products; healthcare/pharmaceutical expertise and innovative medicines for gastrointestinal and metabolic-related diseases
- Industry
- unclear
Contact
accommodations@nestle.com
Description
At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. The Customer Service Representative delivers exceptional service and support to customers through timely, accurate, and professional interactions. This role is a primary point of contact for customer inquiries, order processing, product information, and issue resolution to ensure a positive customer experience and support business objectives. Key responsibilities include responding to customer inquiries via phone, email, and other channels; processing customer orders and credits accurately; investigating and resolving customer concerns, questions, and account issues with timely follow-up; maintaining service quality and compliance with customer service standards; documenting interactions and resolutions within company systems; communicating relevant customer/account information to internal stakeholders; collaborating cross-functionally to resolve issues; participating in product, process, and systems training; supporting outbound customer communications related to order updates, out of stock items, follow-ups, promotions, and special projects; identifying process improvement opportunities; assisting with quality-related documentation, complaint handling, and escalation processes; and performing other duties as assigned.
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