View on Remote OK
Roles
Compensation
Benefits
- Supportive team environment
- Career progression
- Positive and fun work environment
- Daily breakfast supplied
- Training and Development opportunities
- Professional development allowance
Tech stack
Required
Microsoft Office 365Learning Management System (LMS)
Location
Makati,
Work setup
- Employment
- unclear
- Level
- Mid-level
- Remote policy
- Remote work (Offshore Team) with Day Shift.
- Remote scope
- unclear
- Visa
- Only applicants with the right to live and work in Australia will be considered.
Role details
Responsibilities
- Provide responsive, accurate, and professional support to student enquiries, escalating complex matters where appropriate.
- Assist in implementing reasonable adjustments for students in accordance with Learning Access Plans and institutional policies.
- Support the student at-risk framework by assisting with the identification, monitoring, documentation, and follow-up of at-risk students.
- Assist in the administration of academic misconduct cases, supporting timely case management and ensuring compliance with institutional policies and procedures.
- Maintain clear and accurate communication with students and relevant stakeholders throughout academic processes.
- Maintain accurate, consistent, and up-to-date data across student management and administrative systems.
- Assist in conducting regular internal audits of Learning Management System (LMS) subject sites to ensure content is accurate, current, compliant, and aligned with institutional standards.
- Support the Academic Services Manager with academic administration activities and operational tasks.
- Ensure accurate record-keeping and documentation across academic services functions.
- Contribute to continuous improvement initiatives that enhance academic processes and service delivery.
- Build and maintain positive working relationships with internal stakeholders across Academic, Student Experience, Student Administration, Quality Assurance, and People & Culture.
- Collaborate with internal teams to resolve academic administration issues and support student success.
- Support the broader Academic Services team with administrative duties and projects as required.
- Contribute to maintaining a collaborative, student-centred, high-performing team environment.
Requirements
- Bachelors/Associate degree in business administration or related field.
- Experience within an education environment.
- Previous experience in higher education administration or academic services is highly regarded.
- Proficiency in Microsoft Office 365.
- Strong organisational skills with excellent attention to detail and accuracy.
- Excellent written and verbal communication skills.
- Strong interpersonal skills with the ability to build positive relationships across diverse stakeholder groups.
- Ability to manage competing priorities while maintaining high-quality outcomes.
- Demonstrated cross-cultural awareness and a student-focused approach.
- A positive attitude with willingness to contribute ideas and continuous improvement initiatives.
Application
Apply online or send your resume and cover letter to trisha.singson@edu.com.au. Please mention the word FERVENTLY and tag RMTM4LjIwMS4xMjYuMTgx when applying.
- Portfolio
- not required
- GitHub
- not required
- Cover letter
- required
- Apply flow
- external
Company context
- Product
- Tertiary education (Health and Community Services)
- Industry
- Higher education
Contact
Trisha Singson
trisha.singson@edu.com.au
Description
EDU is an ASX-listed provider of tertiary education, specialising in Health and Community Services. The Academic Services Officer role supports Higher Education academic operations for students, including timely and professional student support throughout their academic journey. The position is within the Offshore Team (Remote Work and Day Shift).
Similar jobs
-
Loading similar jobs...