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Roles
Compensation
USD 19 - 21
Hourly rate: $19.47 - $21.64; competitive benefits and wellness package; location, experience, and education dependent.
- Salary period
- hourly
- Equity
- Equity (for qualifying roles)
Benefits
- Competitive benefits and wellness package (details provided)
- Unlimited PTO for vacation, sick and mental health days (exempt employees); encouraged at least 20 days/year
- 16 weeks paid parental leave with health benefits for all parents
- Flexible re-entry schedules for returning to work
- Employee resource groups: be@cedar, Pridecones, Cedar Women+
- Competitive pay
- Equity for qualifying roles
- Health benefits including fertility & adoption assistance (start first of month following start date, or start date if coincides with first of month)
- 401(k) match 100% up to 3% of annual compensation
- Hands-on mentorship
- Employee and management coaching
- Team discretionary budget for learning and development resources
Tech stack
Required
Location
New York, New York, United States
Work setup
- Employment
- full-time
- Level
- Mid-level
- Remote policy
- Fully remote; requires access to a nice private space; schedule flexibility from time to time. Most roles have flexibility to work from home or in the office unless stated otherwise.
- Remote scope
- country-limited
Role details
Responsibilities
- Manage on average 60-80 incoming and outgoing patient calls regarding medical bills
- Utilize the Cedar platform to handle patient questions via inbound chats and phone calls and perform appropriate outbound call campaign
- Run and follow through on escalations to the healthcare provider
- Lead the payment posting process and follow up on defaulted payments
- Follow up with insurance and other third parties
- Meet assigned team and individual metrics related to satisfaction and collections performance
Requirements
- 2-3 years of customer service experience via phone or call center
- 1-2 years of medical billing, insurance or related healthcare experience
- Experience navigating electronic medical record systems (preferably Athena (Centricity Business), eClinicalWorks, Medik, CareVoyant, Nextgen, and Epic)
- Proficiency in Google Suite
- Ability to toggle between multiple systems and efficient typing skills
- Excellent verbal and written communication skills
- Self motivated individual with exceptional attention to detail
- Ability to show empathy and passion for outstanding customer service
- Excellent problem solving and critical thinking skills
- Open to ambiguity and ever changing environment
- Flexible schedule from time to time
Application
Please mention the word **KEEN** and tag RMTM4LjIwMS4xMjYuMTgx when applying to show you read the job post completely (#RMTM4LjIwMS4xMjYuMTgx).
- Portfolio
- not required
- GitHub
- not required
- Cover letter
- unclear
- Apply flow
- external
Company context
Make healthcare more affordable and accessible by leveraging data science, smart product design and personalization to improve patient experiences and billing/patient experience.
- Product
- Healthcare financial platform for patient payments and billing experience
- Industry
- Healthcare technology
- Funding
- Raised more than $350 million in funding; active support of Thrive and Andreessen Horowitz (a16z).
Description
Our healthcare system is the leading cause of personal bankruptcy in the U.S. Every year, over 50 million Americans suffer adverse financial consequences as a result of seeking care, from lower credit scores to garnished wages. The challenge is only getting worse, as high deductible health plans are the fastest growing plan design in the U.S. Cedar’s mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible. Today, healthcare providers still engage with its consumers in a “one-size-fits-all” approach; and Cedar is excited to leverage consumer best practices to deliver a superior experience. The Role The Patient Advocate position serves as the liaison between the patient and healthcare provider supporting our patients through the following channels: live chat, phone, and email communications. In addition, patient advocates act as account managers to holistically manage the medical billing process and anticipate potential billing issues. We believe that all patients deserve to have a pleasant and efficient healthcare billing experience. Responsibilities Manage on average 60-80 incoming and outgoing patient calls regarding medical bills Utilize the Cedar platform to handle all patient questions via inbound chats, phone calls and perform appropriate outbound call campaign Run and follow through on escalations to the healthcare provider Lead the payment posting process and follow up on defaulted payments Appropriately follow up with insurance and other third parties Meet assigned team and individual metrics related to satisfaction and collections performance Skills and Experience 2-3 years of customer service experience via phone or call center 1-2 years of medical billing, insurance or related healthcare experience Experience navigating electronic medical record systems (preferably Athena (Centricity Business), eClinicalWorks, Medik, CareVoyant, Nextgen, and Epic) Proficiency in Google Suite Ability to toggle between multiple systems and efficient typing skills Excellent verbal and written communication skills Self motivated individual with exceptional attention to detail Ability to show empathy and passion for outstanding customer service Excellent problem solving and critical thinking skills Open to ambiguity and ever changing environment We’re looking for someone willing to be flexible with their schedule from time to time This is a fully remote position, and as a result will require access to a nice private space. Benefits and wellness package (highlights) Unlimited PTO for vacation, sick and mental health days (encouraged at least 20 days/year for exempt employees) 16 weeks paid parental leave with health benefits for all parents; flexible re-entry schedules Diversity initiatives and three employee resource groups: be@cedar, Pridecones, Cedar Women+ Competitive pay, equity (for qualifying roles), and health benefits including fertility & adoption assistance Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation Hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources About Cedar Cedar was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system. Over the past several years, Cedar has raised more than $350 million in funding and has the active support of Thrive and Andreessen Horowitz (a16z). As of November 2024, Cedar is engaging with 26 million patients annually and is on target to process $3.5 billion in patient payments annually. Cedar partners with more than 55 leading healthcare providers and payers.
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