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Roles
Tech stack
Required
Location
Guwahati
Work setup
- Employment
- full-time
- Level
- Mid-level
- Remote policy
- Work arrangement: Remote
- Remote scope
- unclear
Role details
Responsibilities
- Develop proficiency in company software (iCABS, SCP, etc.) and ensure 100% active and >95% usage of Service Companion (SCP)
- Support digital transition and maintain the accuracy of consumption, TOS, and service data
- Coordinate with IT for new users or device-related issues
- Ensure error-free documentation and adherence to the ticket-based callout process
- Organise daily/weekly/monthly service schedules for all technicians across contract, jobbing, renewals, and complaints
- Prioritise planning to reduce service backlog and ensure On-Time delivery
- Liaise with Sales/Service teams to accommodate urgent visits and resolve STOP/termination issues
- Track technician-wise productivity, efficiency, and service delivery KPIs
- Maintain and report the SOS daily, weekly, and monthly, including GSS SOS
- Provide regular updates on backlogs, critical issues, ageing profiles, and complaint trends
- Assist AOM/OM/ABM/BM in monitoring field KPIs
- Coordinate with Sales and Operations for technician routing, slot availability, and routine adjustments
- Raise unresolved issues to next-level management for resolution
- Ensure leave planning and service continuity without disruption
Requirements
- Minimum graduate
- 0-1 years of relevant experience
- Basic computer skills required (advanced proficiency is a plus)
- Knowledge of MS-Office/G-Suite
Application
Please mention the word RECOVER and tag RMTM4LjIwMS4xMjYuMTgx when applying to show you read the job post completely (#RMTM4LjIwMS4xMjYuMTgx).
- Portfolio
- unclear
- GitHub
- not required
- Cover letter
- unclear
- Apply flow
- external
Description
About the Role: The Service Planner / Sr. Service Planner is responsible for end-to-end service planning, data accuracy, system usage, productivity monitoring, and coordination with cross-functional teams to ensure smooth and timely service delivery. The incumbent will report to the AOM/OM / Assistant Branch Manager/Branch Manager and work as part of a multi-functional team collaborating with internal team and external stakeholders. Job Responsibilities: - Develop proficiency in company software (iCABS, SCP, etc.) and ensure 100% active and >95% usage of Service Companion (SCP) - Support digital transition and maintain the accuracy of consumption, TOS, and service data - Coordinate with IT for new users or device-related issues - Ensure error-free documentation and adherence to the ticket-based callout process - Organise daily/weekly/monthly service schedules for all technicians across contract, jobbing, renewals, and complaints - Prioritise planning to reduce service backlog and ensure On-Time delivery - Liaise with Sales/Service teams to accommodate urgent visits and resolve STOP/termination issues - Track technician-wise productivity, efficiency, and service delivery KPIs - Maintain and report the SOS daily, weekly, and monthly, including GSS SOS - Provide regular updates on backlogs, critical issues, ageing profiles, and complaint trends - Assist AOM/OM/ABM/BM in monitoring field KPIs - Coordinate with Sales and Operations for technician routing, slot availability, and routine adjustments - Raise unresolved issues to next-level management for resolution - Ensure leave planning and service continuity without disruption Key Result Areas: - On-time Service Planning - Data Accuracy - SCP Utilization - Schedule Adherence - Reporting & Analysis - Cross-Team Coordination Competencies (Skills Essential To The Role): - Detail Orientation - Planning & Organizing - Analytical Thinking - Customer Focus - Negotiation Skills Educational Qualification / Other Requirement: - Minimum graduate, with 0-1 years of relevant experience - Basic computer skills required (advanced proficiency is a plus) - Knowledge of MS-Office/G-Suite DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds. Application note: Please mention the word **RECOVER** and tag RMTM4LjIwMS4xMjYuMTgx when applying to show you read the job post completely (#RMTM4LjIwMS4xMjYuMTgx). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
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