View on Remote OK
Roles
Compensation
CAD 112000 - 125000
Canadian base salary range $112,000 - $125,000 (Overtime Non Eligible) + bonus + benefits.
- Salary period
- yearly
- Location basis
- Canadian base salary range for this position across all Canadian locations
Benefits
- Bonus
- Benefits
Tech stack
Required
Location
Mississauga, Mississauga, Ontario, Canada
Work setup
- Employment
- full-time
- Level
- Senior
- Remote policy
- Work arrangement: Remote; position can work remotely and will travel to various client locations as required.
- Remote scope
- country-limited
- Travel
- Travel to various client locations as required.
Role details
Responsibilities
- Owns and delivers joint customer success plan to build, grow, and expand client relationships at all levels
- Drive business alignment on desired outcomes
- Act as a Trusted Advisor and Business Partner to customer Executive Leadership and internal account teams
- Provide a “path to value” and demonstrate cross-functional collaboration
- Leverage PointClickCare customer success methodology to anticipate customer challenges and deliver solutions
- Provide early warning and turnaround strategies focused on customer health and churn mitigation
- Act as a point of escalation when required, manage customer expectations, and develop save plans for at-risk accounts
Requirements
- Passionate about the future of work and committed to impacting acute and long-term post-acute care markets providing care for vulnerable populations
- Experience in a customer-facing role within a SaaS/tech company
- Experience in Healthcare Sales/Account Management/Customer Success Management with emphasis on managing a book of business for Enterprise customers
- Proven track record of sustaining and growing relationships
- Bachelor’s degree in a relevant field or equivalent practical experience
- Experience using a CRM tool (Salesforce and/or Gainsight)
Application
Please mention the word STRAIGHTEN and tag RMTM4LjIwMS4xMjYuMTgx when applying to show you read the job post completely (#RMTM4LjIwMS4xMjYuMTgx). This is a beta feature to avoid spam applicants.
- Portfolio
- not required
- GitHub
- not required
- Cover letter
- not required
- Apply flow
- external
Company context
not provided
- Product
- post-acute care solutions (PointClickCare)
- Industry
- Healthcare
Description
Reporting to the Sr. Director, Customer Success, the Senior Customer Success Manager is responsible for managing and providing world-class partnerships to their clients and ensuring they are optimizing the use and value of PointClickCare’s solutions. The ideal Senior Customer Success Manager will possess business consulting background and enterprise knowledge that enables them to drive an engagement at the C-level. This position can work remotely and will travel to various client locations as required. Key Responsibilities Owns and delivers joint customer success plan, to help build, grow, and expand client relationships at all levels while driving business alignment on desired outcomes. Act as a Trusted Advisor and Business Partner, providing strategic guidance and a “path to value” to customer Executive Leadership and internal account teams, demonstrating cross functional collaboration. Leverage PointClickCare customer success methodology that provides a prescriptive relationship management experience, anticipating customer challenges and meeting them with solutions. Provide early warning and turnaround strategies that focus on customer health and churn mitigation. Act as a point of escalation, when required, help manage customer expectations, and develop save plans for at-risk accounts. Minimum Qualifications You are passionate about the future of work, and committed to working with teammates to meaningfully impact acute and long-term post-acute care markets that provide care for vulnerable populations. Experience in a customer-facing role within a Saas/tech company. Experience in a Healthcare Sales/Account Management/Customer Success Management role with emphasis in managing a book of business, primarily focused on Enterprise customers. Proven track record of sustaining and growing relationships. Preferred Qualifications Exceptional relationship builder that is accustomed to taking initiative in fast-paced environments. Strong written and oral communication and presentation skills, plus the ability to work independently in remote environment to deliver customer success. Proven proficiency in data analysis including interpreting and translating results. Bachelor’s degree in a relevant field or equivalent practical experience and experience using a CRM tool (Salesforce and/or Gainsight).
Similar jobs
-
Loading similar jobs...