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Roles
Compensation
- Salary period
- unclear
Location
Remote
Work setup
- Employment
- full-time
- Level
- Junior
- Remote policy
- Remote work arrangement; Location: Remote; work weekends and holidays on a rotating basis
- Remote scope
- timezone-limited
Role details
Responsibilities
- Contribute to the expansion of Customer Support and Experience while also remaining highly flexible in a startup environment
- Understand Max Retail’s performance expectations and effectively communicate them to our sellers
- Provide support to Max Retail customers via phone, email, live chat, etc
- Manage orders and customers on partner channels and on Max Retail’s platform
- Maintain a positive attitude while resolving product and service incidents efficiently
- Follow up with customers on inventory, orders, and shipments as necessary
- Create shipping labels and manage return process
- Maintain customer records by updating account information
- Ensure timely resolution of all matters
- Assist in optimizing the customer experience department including people, products, processes and technologies to deliver business and operational objectives
- Provide thoughtful insight to customer concerns and work with the company to improve processes
- Work weekends and holidays on a rotating basis
Requirements
- You work with efficiency; you understand productivity metrics and are able to hold yourself accountable to assisting sellers with attention to detail and efficiency
- Excellent written and verbal communication skills
- Listen well and understand the needs of our sellers and our business; express ideas clearly and communicate persuasively
- Comfortable stepping out of your comfort zone to support the team
- Adaptable and able to think on your feet when faced with new challenges or tough conversations
- Highly organized and strong time management skills
- Ability to rebound quickly and maintain a positive attitude while handling difficult customer issues
- Don’t take things personally
- Patience when assisting sellers who are not tech savvy
- Maintain a positive, empathetic, and professional attitude toward all customers at all times
- Ability to multitask while maintaining attention to detail
- Ability to learn new systems quickly
- Comfortable with using multiple systems at once
Application
Please mention the word CLEANLINESS and tag RMTM4LjIwMS4xMjYuMTgx when applying to show you read the job post completely.
- Portfolio
- not required
- GitHub
- not required
- Cover letter
- not required
- Apply flow
- external
Company context
To become the largest supply chain that holds no inventory, providing a seamless connection between supply and global demand.
- Product
- technology platform enabling independent retailers and brands to sell excess inventory online
- Industry
- retail
Description
Max Retail is a cutting-edge technology platform enabling independent retailers and brands to sell their excess inventory online effortlessly. Our mission is to become the largest supply chain that holds no inventory, providing a seamless connection between supply and global demand. We empower our partners with the tools they need to thrive in an increasingly competitive market. Do you want to get into the retail space that we are disrupting? We are looking for someone to bring the energy to help take Max Retail to new heights. We will work with you to make you successful in this role. What You’ll Do: - Contribute to the expansion of Customer Support and Experience while also remaining highly flexible in a startup environment - Understand Max Retail’s performance expectations and effectively communicate them to our sellers - Provide support to Max Retail customers via phone, email, live chat, etc - Manage orders and customers on partner channels and on Max Retail’s platform - Maintain a positive attitude while resolving product and service incidents efficiently - Follow up with customers on inventory, orders, and shipments as necessary - Create shipping labels and manage return process - Maintain customer records by updating account information - Ensure timely resolution of all matters - Assist in optimizing the customer experience department including people, products, processes and technologies to deliver business and operational objectives - Provide thoughtful insight to customer concerns and work with the company to improve processes - Work weekends and holidays on a rotating basis Who You Are: - You work with efficiency; you understand productivity metrics and are able to hold yourself accountable to assisting sellers with attention to detail and efficiency - Excellent written and verbal communication skills - Communicator: you listen well and understand the needs of our sellers and our business; you express your ideas clearly and communicate persuasively to produce positive results - Comfortable stepping out of your comfort zone to support the team - You are adaptable and can think on your feet when faced with new challenges, or tough conversations - Highly organized and strong time management skills - You rebound quickly; handling difficult customer issues is a challenging job - You approach every day with a positive attitude and rebound quickly; don’t take things personally - Patience when assisting sellers who are not tech savvy - Maintain a positive, empathetic, and professional attitude toward all customers at all times - Ability to multitask while maintaining attention to detail - Ability to learn new systems quickly - Comfortable with using multiple systems at once Please mention the word **CLEANLINESS** and tag RMTM4LjIwMS4xMjYuMTgx when applying to show you read the job post completely (#RMTM4LjIwMS4xMjYuMTgx). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
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