View on Remote OK
Roles
Compensation
Competitive hourly salary and an annual bonus potential.
- Salary period
- hourly
- Bonus
- Annual bonus potential
Benefits
- Competitive hourly salary and an annual bonus potential
- Sponsored 401k program with employer match up to 4%
- Comprehensive health coverage including medical, dental and vision
- Paid parental leave
- 1-week paw-ternity leave for new dog parents
- Ollie subscription for one dog
- Inspiring pack members!
Tech stack
Nice to have
Location
Nashville, Nashville, Tennessee, United States
Work setup
- Employment
- full-time
- Level
- Mid-level
- Remote policy
- Remote OK / Fully remote positions currently; expect to co-locate this team in Salt Lake City when the time is appropriate; seeking candidates in or local to Salt Lake City.
- Remote scope
- timezone-limited
Role details
Responsibilities
- Represent the Ollie brand voice to our current and prospective customers
- Deliver a memorable customer experience that helps to build long-term relationships with our pups and their pet parents
- Manage customer relationships across multiple channels, including emails, phones, our order management system, and more!
- Accurately track and monitor customer feedback and interactions
- Help drive initiatives to accomplish our CX Vision of creating a world-class genuinely kind customer experience
- Help to develop agents not only in their KPIs and role but their career development
- Develop and lead projects and initiatives that improve the Ollie experience in Canine Care and beyond!
Requirements
- Bachelor’s Degree from an accredited four-year college or university
- Previous experience in customer-centric roles (retail, food service, etc.)
- Experience with pets or health-foods preferred
- Experience with Gladly or a similar platform a plus
Application
If you'd like to stand out, tell us in your cover letter why you're interested in joining Ollie and how your skills match the responsibilities detailed in this posting. Please mention the word EXCEEDED and tag RODguMTk4Ljk5LjE0Mw== when applying.
- Portfolio
- not required
- GitHub
- not required
- Cover letter
- required
- Apply flow
- ats
Company context
Improve the lives of pets and pet parents nationwide by making human-grade pet food tailored to each dog’s nutritional needs and delivering it directly to customers’ doors.
- Product
- Human-grade pet food and health services for pets and pet parents
- Industry
- Food
Description
Ollie was born with the mission of improving the lives of pets and pet parents nationwide. We make human-grade pet food, tailored for each dog’s nutritional needs, and deliver directly to our customers’ doors. Through Ollie’s carefully crafted meals and health services for members, dogs can truly live their healthiest, happiest lives. As a member of our growing team, you’ll take part in a company culture that cares deeply about its work and its team members. Come join the Ollie Canine Care team! Ollie is driven to make pets’ lives healthier by making freshly-cooked, human-grade food for dogs that’s delivered right to our customers' doorsteps. And our customers want the very best for their dogs. Together, we’re hoping to embark on some very long healthy journeys for our dogs powered by good fresh food. Our mission is to help dogs live their best lives. To know them is to love them. We want to create a world-class genuinely-kind anticipatory Customer Experience to help meet dogs and their parent's wellness needs. This role will report to the Customer Experience Shift Manager. While we're currently hiring for fully remote positions, we will expect to co-locate this team in Salt Lake City when the time is appropriate, and are seeking candidates in or local to Salt Lake City. Responsibilities: - Represent the Ollie brand voice to our current and prospective customers - Deliver a memorable customer experience that helps to build long-term relationships with our pups and their pet parents - Manage customer relationships across multiple channels, including emails, phones, our order management system, and more! - Accurately track and monitor customer feedback and interactions - Help drive initiatives to accomplish our CX Vision of creating a world-class genuinely kind customer experience - Help to develop agents not only in their KPIs and role but their career development - Develop and lead projects and initiatives that improve the Ollie experience in Canine Care and beyond! About You: - Put pets first; love dogs and approach every dog with empathy and understanding - Value patience; leverage knowledge and communication skills (written and oral) - Improvisation; find new ways to tackle challenges; prefer guardrails to rules - Problem solver; cutting through to the core and figuring out how to fix it energizes you - Fun; don’t mind occasional sloppy dog kisses and love sharing memes Other Experience: - Bachelor’s Degree from an accredited four-year college or university - Previous experience in customer-centric roles (retail, food service, etc.) - Experience with pets or health-foods preferred - Experience with Gladly or a similar platform a plus Benefits: - Competitive hourly salary and an annual bonus potential - Sponsored 401k program with employer match up to 4% - Comprehensive health coverage including medical, dental and vision - Paid parental leave - 1-week paw-ternity leave for new dog parents - Ollie subscription for one dog Application guidance: include cover letter explaining interest and how skills match responsibilities. Mention the word EXCEEDED and tag RODguMTk4Ljk5LjE0Mw== when applying. We may use artificial intelligence (AI) tools to support parts of the hiring process.
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