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Roles
Compensation
USD 25 - 45
$25-$45 per hour. Flexible work hours and remote work environment; opportunities for bonuses; comprehensive training and ongoing support; health, dental, and vision insurance options; paid time off and holidays.
- Salary period
- hourly
- Bonus
- Opportunities for bonuses.
Benefits
- Flexible work hours
- Remote work environment
- Competitive pay rate with opportunities for bonuses
- Comprehensive training and ongoing support
- Health, dental, and vision insurance options
- Paid time off and holidays
Location
Chelsea, Massachusetts
Work setup
- Employment
- full-time
- Level
- Mid-level
- Remote policy
- Remote work (work-from-home). Flexible remote work from Chelsea, Massachusetts.
- Remote scope
- unclear
Role details
Responsibilities
- Assist customers via phone, email, and chat, providing timely and accurate solutions to product inquiries and issues
- Troubleshoot technical problems and guide users through troubleshooting steps
- Maintain detailed records of customer interactions and resolutions in our CRM system
- Collaborate with internal teams to escalate and resolve complex issues efficiently
- Provide feedback to improve product features and customer experience
Requirements
- Excellent communication skills
- Problem-solving abilities
- Customer-focused attitude
- Prior experience in customer support or product assistance is beneficial but not required
Application
Please mention the word VIVACIOUS and tag RMTM4LjIwMS4xMjYuMTgx when applying to show you read the job post completely (#RMTM4LjIwMS4xMjYuMTgx).
- Portfolio
- not required
- GitHub
- not required
- Cover letter
- unclear
- Apply flow
- external
Description
We are seeking a dedicated Work-From-Home Customer Service - Product Support professional to join our team. This role offers flexible remote work from Chelsea, Massachusetts, with a competitive pay rate of $25-$45 per hour. As a Customer Service - Product Support representative, you willAssist customers via phone, email, and chat, providing timely and accurate solutions to product inquiries and issuesTroubleshoot technical problems and guide users through troubleshooting stepsMaintain detailed records of customer interactions and resolutions in our CRM systemCollaborate with internal teams to escalate and resolve complex issues efficientlyProvide feedback to improve product features and customer experienceKey skills include excellent communication, problem-solving abilities, and a customer-focused attitude. Prior experience in customer support or product assistance is beneficial but not required.Benefits includeFlexible work hours and remote work environmentCompetitive pay rate with opportunities for bonusesComprehensive training and ongoing supportHealth, dental, and vision insurance optionsPaid time off and holidaysJoin our team and enjoy a rewarding role helping customers while working comfortably from home in Chelsea, Massachusetts. Please mention the word VIVACIOUS and tag RMTM4LjIwMS4xMjYuMTgx when applying to show you read the job post completely (#RMTM4LjIwMS4xMjYuMTgx). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
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