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Roles
Compensation
USD 60000 - 72000
Base salary range: $60,000-72,000 per year. Benefits include Health, Dental, Vision Insurance, 401k with company matching, Generous Paid Time Off, Work From Home, Training & Development.
- Salary period
- yearly
Benefits
- Health, Dental, Vision Insurance
- 401k with company matching
- Generous Paid Time Off
- Work From Home
- Training & Development
Tech stack
Required
Nice to have
Location
California, United States
Work setup
- Employment
- Full-time
- Level
- Junior
- Remote policy
- Remote (Source: Remote OK; Work arrangement: Remote; Based in Pacific Time Zone).
- Remote scope
- timezone-limited
- Timezones
- Based in Pacific Time Zone
Role details
Responsibilities
- Own the offboarding and termination process end to end: de-provision user accounts and revoke access across IAM platforms (Okta, JumpCloud, and similar) and SaaS tools, reclaim licenses, and confirm access removal is complete and timely
- Treat every offboarding as a security and compliance event: meet client SLAs for de-provisioning, keep accurate and auditable records, and ensure nothing is left active behind a departing user
- Live coordination with client contacts during high-touch or sensitive offboardings: communicate in real time with client HR and security as needed in preparation for and throughout the offboarding process
- Be the point person for the offboarding queue: monitor it, triage it, and keep it clear—this queue should never be an afterthought
- Coordinate handoffs with other teams (for example, hardware return logistics) without owning the hardware/fulfillment queues yourself
- Improve the playbook: refine and document offboarding workflows, checklists, and best practices as you go
- Process IT onboardings and provision new-user accounts and access
- Handle systems access and SaaS license requests
- Provide light tier-1 software/hardware troubleshooting
- Monitor and triage general support queues during core work hours while meeting client SLAs
- Build and maintain good professional rapport with end users
- Diligently uphold client and internal protocols for IT security and access management
- Collaborate with other internal teams on escalated issues and cross-functional projects
Requirements
- Based in Pacific Time Zone
- 1-2 years in a help desk, IT support, or fast-paced operations role, or strong aptitude and a clear eagerness to grow into one
- Comfort working at high volume and pace, with strong prioritization and time-management skills
- A detail-driven, process-oriented mindset, particularly around access and security
- Excellent written and verbal communication
- Familiarity with the following, or the ability to ramp quickly: Jira Service Management (or a similar help desk ticketing system)
- Familiarity with Slack, Teams, or equivalent
- Familiarity with Google Workspace & Microsoft 365
- Familiarity with Mac & Windows OS
- Familiarity with Okta, JumpCloud, or other IAM/identity solutions
Application
Please mention the word SENSATIONS and tag RMTM4LjIwMS4xMjYuMTgx when applying to show you read the job post completely (#RMTM4LjIwMS4xMjYuMTgx).
- Portfolio
- not required
- GitHub
- not required
- Cover letter
- unclear
- Apply flow
- ats
Company context
We believe IT should be intelligently automated to enhance security, productivity, and cost-effectiveness—without compromising control or oversight.
- Product
- IT ecosystems and security-focused automated systems (help desk offboarding and access management).
- Industry
- Technology consultancy
- HQ
- Boston
Description
As a Customer Support Technician on our Help Desk team, you will own the technical offboarding and access-deprovisioning lifecycle across client organizations. When someone leaves a company, you ensure their access is removed quickly, completely, and accurately. You will also provide tier-1 help desk support including onboardings, access and license requests, and general IT troubleshooting, while keeping support queues moving.
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