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Roles
Compensation
USD 60000 - 90000
Competitive salary range $60,000 - $90,000 per year. Employer-paid medical/dental/vision insurance, 401(k) plan with employer matching, paid time off, vision insurance, EAP (Employee Assistance Program). Performance-based incentives.
- Salary period
- yearly
- Location basis
- listed salary range ($60,000 - 90,000/yr)
- Bonus
- Performance-based incentives
Benefits
- 401(k) matching
- Employer-paid medical insurance
- Employer-paid dental insurance
- Employer-paid vision insurance
- Employee Assistance Program (EAP)
- Paid time off
- Vision insurance
- Paid time off
- Performance-based incentives
- Guaranteed no nights/weekends
- Work/life balance
- Advancement opportunities
Tech stack
Location
Sarasota, Florida, United States
Work setup
- Employment
- full-time
- Level
- Mid-level
- Remote policy
- Work arrangement: Remote. Must be based out of Sarasota, FL. Monday to Friday schedule.
- Remote scope
- region-limited
Role details
Responsibilities
- Ensures call center, collections, and training goals are met
- Analyzes, evaluates, and reports on performance, service, KPIs, and other metrics
- Makes recommendations for action plans
- Performs continued training and education
- Implements call center and collection operational strategies
- Provides daily personnel management and oversight
- Conducts regular 1:1’s and annual performance reviews
- Recommends changes to employee levels based on activity and performance
- Enforces company policies and holds team members accountable
Requirements
- 3-5+ years in a high volume collections management
- Experience in managing a remote team environment
- Experience scheduling call center operations and running call campaigns
- Excellent call center and/or collections management skills
- Results oriented with the energy and ability to deliver results daily
- Strong analytical and problem solving skills
- Understanding of and respect for compliance
- Positive attitude and approach
- Ability to drive, encourage, and motivate a team
- Willingness to exemplify core values (Follow Through, Be Engaged, Think First, Be Respectful, Be Accountable)
- Must be based out of Sarasota, FL
Application
Please mention the word EASYGOING and tag RMTM4LjIwMS4xMjYuMTgx when applying to show you read the job post completely (#RMTM4LjIwMS4xMjYuMTgx).
- Portfolio
- not required
- GitHub
- not required
- Cover letter
- unclear
- Apply flow
- ats
Company context
NSB focuses on Accounts Receivable Management and Subrogation.
- Product
- Accounts Receivable Management and Subrogation
- Industry
- Accounts Receivable Management and Subrogation (agency services)
- Open source
- unclear
Description
National Service Bureau (NSB) is seeking an experienced Call Center/Collections Manager. NSB is focused on Accounts Receivable Management and Subrogation and has grown over the last 34 years to become a leading national agency. This role leads teams, ensures call center, collections, and training goals are met, maintains professionalism, analyzes performance and KPIs, recommends action plans, implements operational strategies, provides daily personnel management and oversight, conducts 1:1s and annual performance reviews, recommends changes to employee levels, and enforces company policies. Collections Manager Skills Required: 3-5+ years in high volume collections management, experience managing a remote team environment, experience scheduling call center operations and running call campaigns, excellent call center and/or collections management skills, results oriented, strong analytical and problem solving skills, understanding of and respect for compliance, positive attitude, ability to drive/encourage/motivate a team, willingness to exemplify Core Values (Follow Through, Be Engaged, Think First, Be Respectful, Be Accountable). Work schedule: Monday to Friday. Must be based out of Sarasota, FL. This is a remote position. Salary Range: $60,000 - 90,000/yr.
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