View on Remote OK
Roles
Compensation
Salary range not specified; role may be eligible for an incentive, commission, bonus, or discretionary bonus program based on company financial goal achievement and individual performance. Starting rate of pay considers years of experience and budget.
- Salary period
- unclear
- Location basis
- local market
- Bonus
- Eligible for incentive/commission/bonus/discretionary bonus program (details not quantified).
Tech stack
Required
Nice to have
Location
London, London, England, United Kingdom
Work setup
- Employment
- full-time
- Level
- Mid-level
- Remote policy
- Source says Remote OK; Work arrangement: Remote. Location listed as London, England, United Kingdom. No time zone requirements stated.
- Remote scope
- unclear
Role details
Responsibilities
- Provide all levels of GDS and technical product support to advisors and internal departments to resolve issues affecting multiple points of the support structure
- Support all GTC business divisions and assist Independent Contractors (Advisors) specializing in Corporate Travel, Luxury Leisure and Entertainment
- Support queries raised to the GDS Help Desk (service desk)
- Support bespoke advisor work and implement new PCCs
- Manage projects as governed by the business
- Grow the Smart Button portfolio
- Enhance team knowledge on Travelport
- Assist with GDS related questions (formats, workflow, processes, and configurations)
- Manage the GDS Help Desk emails
- Manage new advisors onboarding and offboarding (agency implementations)
- Set up new corporate clients (create profiles: Sabre/Client Base/Umbrella Faces)
- Support implementation of new client OBTs/BTA cards
- Create bespoke solutions (processes/scripts) as required by the business
- Support new product developments and rollouts that encroach on the GDS
- Provide GDS software installation & support
- Support GDS hotel rate code loading and ongoing maintenance
- Set up / troubleshoot bespoke itinerary configurations (TripCase / Navitas Itin-X)
- Manage/Support processes flowing into/out of the GDS (advisor processes front end through back offices: Dolphin/Agresso Net Suite)
- Identify and share changes and updates related to the GDS with operational leaders
- Set up / support Sabre Red apps and scripts
- Set up / support Galileo Navitas products
- Scriptwriting (Smart buttons-Travelport, Workflows-Sabre, Smartflows-Amadeus)
- Support Compleat (mid-office) updates where required
- Support GDS audits as and when required
- Support questions and troubleshoot for all GDS & GDS Tools
- Evaluate and escalate training needs to advisors; evaluate and escalate issues to IT and other operational teams as necessary
- Keep internal process documents up to date and share improvements to processes and procedures with operations team / wider UK teams
Requirements
- Advanced knowledge of the travel industry is essential
- 3-5 years’ experience (fully proficient) working with Travelport (back end)
- Travelport script knowledge essential (Smart Buttons preferably)
- Thrives in a fast-paced environment and can easily adapt to rapidly changing priorities
- Positive 'just own it' attitude leading to creative problem solving and solutions (attention to detail is key)
- Ability to move projects and share updates in a timely manner with the project owner
- Ability to manage multiple projects/tasks simultaneously and prioritize workload
- Excellent oral and written communication skills
- Must have exceptional customer service skills
- Flexibility to support the needs of the business
Application
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- Portfolio
- not required
- GitHub
- not required
- Cover letter
- unclear
- Apply flow
- external
Company context
Provide premium international luxury travel services through Global Travel Collection (GTC) and support advisors and internal departments with GDS and technical product support.
- Product
- Global Travel Collection (GTC) luxury travel advisory services; GDS and technical product support for advisors and internal departments
- Industry
- Travel
Description
Global Travel Collection (GTC), part of Internova Travel Group, is the most influential collection of international luxury travel advisors. The Travel Technologies Application Support Specialist role provides all levels of GDS and technical product support to advisors and internal departments to resolve issues that could affect multiple points of the support structure. The specialist will support all GTC business divisions and assist Independent Contractors (Advisors) specializing in Corporate Travel, Luxury Leisure and Entertainment. Responsibilities include managing Travelport solutions, supporting queries raised to the GDS Help Desk (service desk), bespoke advisor work, implementing new pccs, projects governed by the business, growing the Smart Button portfolio, enhancing team knowledge on Travelport, assisting with GDS related questions (formats, workflow, processes and configurations), managing GDS Help Desk emails, managing new advisor onboarding and offboarding (agency implementations), setting up new corporate clients (create profiles: Sabre/Client Base/Umbrella Faces), supporting implementation of new client OBTs/BTA cards, creating bespoke solutions (processes/scripts), supporting new product developments and rollouts that encroach on the GDS, GDS software installation & support, supporting GDS hotel rate code loading and maintenance, setting up/troubleshooting bespoke itinerary configurations (TripCase / Navitas Itin-X), managing/supporting processes flowing into/out of the GDS (advisor processes front end through to back offices: Dolphin/Agresso Net Suite), identifying and sharing changes/updates related to the GDS with operational leaders, setting up/supporting Sabre Red apps and scripts, setting up/supporting Galileo Navitas products, scriptwriting (Smart buttons-Travelport, Workflows-Sabre, Smartflows-Amadeus), support Compleat (mid-office) updates where required, supporting GDS audits, supporting and troubleshooting all GDS & GDS Tools, evaluating and escalating training needs and issues to IT and other operational teams, staying up to date with procedure/process changes within Travel Technologies and other operational teams, ensuring internal process documents are kept up to date, and identifying/sharing process and procedure improvements with operations and wider UK teams to enhance advisor and internal team processes.
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