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Roles
Compensation
Canada base salary range comprised of competitive base salary + bonus + benefits (exact amounts not provided). Benefits starting Day 1 include RRSP & 401K matching, flexible paid time off, lifestyle/wellness spending account, parental & caregiver leaves, fertility & adoption support, continuous development support, employee assistance, learning programs and employee recognition.
- Salary period
- unclear
- Location basis
- Canada base salary range (exact amounts not provided) determined by job and level; individual compensation determined by job-related skills/knowledge, relevant and/or lived experience, and/or work location.
- Bonus
- Bonus included as part of total rewards package (details not provided).
Benefits
- Benefits starting from Day 1
- Retirement Plan Matching (RRSP & 401K)
- Flexible Paid Time Off
- Lifestyle/Wellness Spending Account
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Learning Programs & Resources
- Employee Recognition
Location
Mississauga, Ontario, Canada
Work setup
- Employment
- full-time
- Level
- Senior
- Remote policy
- Remote role with in-office events requiring travel to and from the Mississauga and/or Salt Lake City office (onboarding, team events, semi-annual and annual team meetings). Hybrid variant requires residing within commutable distance to the specified office/location with recurring in-office events.
- Remote scope
- unclear
- Travel
- Travel extensively to be present with customers, prospects, and team members across key markets; for remote roles, in-office events requiring travel to/from Mississauga and/or Salt Lake City offices for onboarding, team events, semi-annual and annual meetings.
- Clearance
- PointClickCare is committed to Information Security; by applying, if hired, you commit to following information security policies and procedures (no explicit clearance described).
Role details
Responsibilities
- Define and own the Senior Living segment strategy, including distinct go-to-market approaches for diversified operators and pure-play Senior Living organizations.
- Serve as the primary executive sponsor and relationship owner for key Senior Living customers and prospects, spending substantial time in market to deepen industry credibility and customer trust.
- Represent PointClickCare at senior industry forums, conferences, and customer advisory boards, shaping market perception and competitive positioning.
- Collaborate with the CRO and the broader executive team on annual planning, resource allocation, and investment priorities for the Senior Living vertical.
- Own the P&L for the Senior Living business unit, including revenue, gross margin, and operating expense accountability across all SL market segments.
- Drive net new ARR growth, net revenue retention, and expansion revenue targets, maintaining rigorous pipeline discipline and forecast accuracy.
- Develop and execute segment-specific investment theses, ensuring resource allocation reflects the distinct dynamics of independent living, assisted living, memory care, and continuing care retirement communities.
- Identify and pursue inorganic growth opportunities, including partnerships and adjacent market expansion, in coordination with Strategy, Partnerships, and Corporate Development.
- Drive the full go-to-market motion for all Senior Living Products across all segments.
- Hold direct line management responsibility for all customer-facing functions within the Senior Living vertical, including Sales, Customer Success, Professional Services, and Support leadership.
- Recruit, develop, and retain top talent, building a high-performance team capable of executing against aggressive growth targets while delivering an outstanding customer experience.
- Operate, manage, and lead a cross functional team of direct reports and matrixed resources to achieve jointly established business objectives.
- Establish clear performance standards, accountability frameworks, and career development pathways across the customer-facing organization.
- Ensure appropriate staffing levels and skills to support current and planned Senior Living investments, proactively identifying and closing talent gaps.
- Exercise matrixed leadership over Marketing, Product Management, and Engineering resources aligned to the Senior Living vertical, aligning roadmaps and campaigns to segment priorities.
- Act as the primary voice of the Senior Living customer into the product organization, ensuring feature prioritization reflects validated market needs and competitive gaps.
- Partner with Marketing to develop Senior Living-specific demand generation strategies, content, and brand positioning that resonate with operator buyers.
- Collaborate closely with Finance, Legal, and People & Culture to align operational execution with corporate standards and requirements.
Requirements
- 15+ years of progressive leadership experience in enterprise software, healthcare technology, or a related SaaS environment.
- At least 5 years in a senior executive role with P&L ownership.
- Deep knowledge of the Senior Living market, including operator economics, care delivery models, regulatory environment, and the technology landscape serving the sector.
- Demonstrated success leading and scaling customer-facing organizations (Sales, CS, Services) in a high-growth B2B software company.
- Proven ability to operate effectively in a matrixed environment, influencing outcomes across product, engineering, and marketing without direct authority.
- Track record of building and maintaining executive-level customer relationships with credibility to engage as a peer with C-suite leaders at major Senior Living operators.
- Strong financial acumen, including experience owning and managing a multi-million dollar P&L, with proficiency in SaaS revenue metrics and operating KPIs.
- Willingness and ability to travel extensively to be present with customers, prospects, and team members across key markets.
Application
Please mention the word UPLIFT and tag RMTM4LjIwMS4xMjYuMTgx when applying to show you read the job post completely (#RMTM4LjIwMS4xMjYuMTgx).
- Portfolio
- not required
- GitHub
- not required
- Cover letter
- unclear
- Apply flow
- ats
Company context
To help providers deliver exceptional care; empowers employees to push boundaries, innovate, and shape the future of healthcare.
- Product
- Senior Living products/platform by PointClickCare; health tech company with marketplace of integrated partners and long-term and post-acute care dataset (as described).
- Industry
- Healthcare technology
- Stage
- privately held
Contact
recruitment@pointclickcare.com
Description
Job Title: Senior Vice President & General Manager, Senior Living Location: Mississauga (Hybrid/Remote described) Position Summary PointClickCare is seeking a seasoned executive to serve as Senior Vice President & General Manager, Senior Living. Reporting directly to the Chief Revenue Officer, this role is the single accountable executive for all growth, profitability, and market strategy within the Senior Living vertical. The SVP & GM owns the full customer lifecycle — from pipeline and acquisition through retention and expansion — and acts as the face of PointClickCare to the Senior Living market. Key Responsibilities Strategic Leadership & Market Ownership: Define and own the Senior Living segment strategy; serve as primary executive sponsor/relationship owner for key customers and prospects; represent PointClickCare at senior industry forums and advisory boards; collaborate on annual planning/resource allocation. P&L Management & Revenue Growth: Own P&L for the Senior Living business unit; drive net new ARR, net revenue retention, and expansion revenue targets; develop and execute segment-specific investment theses; identify and pursue inorganic growth opportunities. Customer-Facing Team Leadership: Drive full go-to-market motion for Senior Living products; hold direct line management responsibility for customer-facing functions (Sales, Customer Success, Professional Services, Support); recruit/develop/retain top talent; operate and lead a cross-functional team. Cross-Functional Partnership: Exercise matrixed leadership over Marketing, Product Management, and Engineering; act as the primary voice of the Senior Living customer into the product organization; partner with Marketing on demand generation and brand positioning; collaborate with Finance, Legal, and People & Culture to align execution. Required Skills & Qualifications 15+ years of progressive leadership experience in enterprise software/healthcare technology or related SaaS environment; at least 5 years in a senior executive role with P&L ownership; deep knowledge of Senior Living market; demonstrated success leading/scaling customer-facing organizations in high-growth B2B software; proven ability to operate in a matrixed environment; track record building executive-level customer relationships; strong financial acumen managing multi-million dollar P&L and SaaS revenue metrics; willingness/ability to travel extensively. Preferred Experience Executive presence and influence; collaborative leadership style; strategic and analytical thinking; customer obsession; talent development; adaptability & resilience; segment fluency. Notes on remote/hybrid expectations For remote roles: there will be in-office events requiring travel to and from the Mississauga and/or Salt Lake City office (onboarding, team events, semi-annual and annual meetings). For hybrid roles: expectation to reside within commutable distance to the specified office/location and attend recurring in-office events. Application instruction Please mention the word UPLIFT and tag RMTM4LjIwMS4xMjYuMTgx when applying to show you read the job post completely.
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