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Roles
Compensation
Competitive salary, commensurate with experience.
- Salary period
- unclear
Benefits
- Competitive salary, commensurate with experience
- Comprehensive training and opportunities for professional growth and promotion
- Worldwide exposure to the biggest companies in the market research industry
- Company-provided laptop and other facilities to enable work from home
- Two days off per week
Tech stack
Required
Nice to have
Location
Gurugram, Haryana, India
Work setup
- Employment
- Full-time Employee
- Level
- Senior
- Remote policy
- Remote work arrangement; requires working US CST shifts and weekends; two days off per week provided.
- Remote scope
- unclear
- Timezones
- US CST shifts, Work weekends
Role details
Responsibilities
- Provide operational support for online research projects across multiple regions and time zones
- Respond to client and internal requests to support project delivery
- Troubleshoot project-related issues
- Monitor project health
- Coordinate with regional teams to ensure timely resolution of urgent requests
- Maintain a seamless client experience with prompt communication
- Support project continuity during regional handoffs
- Escalate issues when appropriate
Requirements
- BA/BS Degree
- Minimum 2 years of customer-facing experience
- Proven ability to manage multiple online market research complex projects under tight deadlines
- Proficient in Microsoft Excel
- Proficient in Google Suite
- Strong work ethic with self-motivated mindset
- Ability to get on a call with the client and communicate professionally
- Detail oriented, self-starter eager to learn new skills and concepts
- Innate sense of accountability and proactive feedback
- Top quality written and oral communication in English
- Additional languages highly beneficial
- High speed Internet connection to communicate and conduct business worldwide
Application
Please mention the word WISELY and tag RMTM4LjIwMS4xMjYuMTgx when applying to show you read the job post completely (#RMTM4LjIwMS4xMjYuMTgx).
- Portfolio
- not required
- GitHub
- not required
- Cover letter
- unclear
- Apply flow
- external
Company context
Power research technology (ResTech) so customers can build business strategies, publish research confidently, and accurately measure the impact of digital advertising.
- Product
- Cint research technology (ResTech) platform and programmatic marketplace for online/digital research projects
- Industry
- Market research
- HQ
- Cint Group AB (publ), listed on Nasdaq Stockholm (www.cint.com)
Description
Cint is a pioneer in research technology (ResTech). Our customers use the Cint platform to post questions and get answers from real people to build business strategies, confidently publish research, accurately measure the impact of digital advertising, and more. The Cint platform is built on a programmatic marketplace. The Senior Analyst will work with a technology leader in the market research industry specializing in online and digital research methodologies. As part of the Global Coverage Team, you will provide operational support for online research projects across multiple regions and time zones, ensuring continuity of service outside regional business hours. In this role, you will support project delivery by responding to client and internal requests, troubleshooting project-related issues, monitoring project health, and coordinating with regional teams to ensure timely resolution of urgent requests. You will help maintain a seamless client experience by providing prompt communication, supporting project continuity during regional handoffs, and escalating issues when appropriate. Please note: the opportunity will require you to work US CST shifts and weekends. Two days off per week will be provided. Qualifications: BA/BS Degree. Minimum 2 years of customer-facing experience managing multiple online market research complex projects under tight deadlines. Proficient in Microsoft Excel and Google Suite. Strong work ethic and self-motivated mindset. Detail oriented and self-starter eager to learn. Ability to get on a call with the client and handle yourself professionally. Top quality written and oral communication in English (additional languages highly beneficial). High speed Internet connection. Preferred: Knowledge of the online market research ecosystem. Knowledge of programmatic sampling. Survey design experience in Qualtrics and SurveyMonkey. Market Research coursework or experience. Microsoft Excel certification. Benefits: Competitive salary; comprehensive training and opportunities for professional growth and promotion; worldwide exposure to the biggest companies in the market research industry; company-provided laptop and other facilities to enable work from home; company values emphasizing collaboration, diversity, equity and inclusion.
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