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Roles
Compensation
Competitive compensation; performance-based incentives; training and onboarding support; opportunities for career growth in IT support; supportive and collaborative remote team; access to learning and development resources.
- Bonus
- Performance-based incentives
Benefits
- Competitive compensation
- Flexible remote working schedule
- Training and onboarding support
- Opportunities for career growth in IT support
- Performance-based incentives
- Supportive and collaborative remote team
- Access to learning and development resources
Tech stack
Required
Location
Alberta, Alberta, Canada
Work setup
- Employment
- contractor
- Level
- Junior
- Remote policy
- Remote work; flexible remote working schedule.
- Remote scope
- country-limited
Role details
Responsibilities
- Respond to user support requests via email, chat, or ticketing systems
- Troubleshoot basic hardware, software, and system-related issues
- Guide users through step-by-step solutions in a clear and professional manner
- Assist with account setup, access issues, and password resets
- Document support cases, resolutions, and system updates
- Escalate complex issues to higher-level technical teams when required
- Maintain and update support documentation or knowledge bases
- Identify recurring issues and report trends for improvement
Requirements
- Basic understanding of computer systems and troubleshooting
- Strong problem-solving and analytical skills
- Clear written and verbal communication abilities
- Ability to explain technical concepts in simple terms
- Comfortable using support tools or ticketing systems (training provided if needed)
- Ability to manage multiple requests and prioritize tasks
- Self-motivated and able to work independently
- Previous IT or support experience is a plus but not required
Application
Please mention the word ASPIRATIONS and tag RMTM4LjIwMS4xMjYuMTgx when applying to show you read the job post completely (#RMTM4LjIwMS4xMjYuMTgx).
- Portfolio
- not required
- GitHub
- not required
- Cover letter
- unclear
- Apply flow
- ats
Company context
- Product
- digital platforms
- Industry
- unclear
Description
Join our growing team as a Remote Computer User Support Specialist who will provide technical assistance and user support across our digital platforms. This role is ideal for individuals who enjoy troubleshooting, helping users resolve issues, and working in a structured remote environment. In this position, you will assist users with technical concerns, guide them through solutions, and ensure systems are functioning effectively. Your ability to communicate clearly and solve problems efficiently will support smooth day-to-day operations. What You’ll Be Doing: Respond to user support requests via email, chat, or ticketing systems Troubleshoot basic hardware, software, and system-related issues Guide users through step-by-step solutions in a clear and professional manner Assist with account setup, access issues, and password resets Document support cases, resolutions, and system updates Escalate complex issues to higher-level technical teams when required Maintain and update support documentation or knowledge bases Identify recurring issues and report trends for improvement What We’re Looking For: Basic understanding of computer systems and troubleshooting Strong problem-solving and analytical skills Clear written and verbal communication abilities Ability to explain technical concepts in simple terms Comfortable using support tools or ticketing systems (training provided if needed) Ability to manage multiple requests and prioritize tasks Self-motivated and able to work independently Previous IT or support experience is a plus but not required Tools & Work Environment: Remote support and troubleshooting tools Email, chat, and video communication platforms Internal documentation and knowledge base systems Benefits: Competitive compensation Flexible remote working schedule Training and onboarding support Opportunities for career growth in IT support Performance-based incentives Supportive and collaborative remote team Access to learning and development resources Please mention the word **ASPIRATIONS** and tag RMTM4LjIwMS4xMjYuMTgx when applying to show you read the job post completely (#RMTM4LjIwMS4xMjYuMTgx). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
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