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Roles
Compensation
Paid time off, paid holidays, 401k, and FULL coverage medical, dental and vision. Listed salary range is an estimate; final compensation based on individual skills, experience, and location.
- Salary period
- unclear
- Location basis
- Final compensation will be based on individual skills, experience, and location.
Benefits
- Paid time off
- Paid holidays
- 401k
- FULL coverage medical, dental and vision
Tech stack
Required
Location
Los Angeles, Los Angeles, California, United States
Work setup
- Employment
- full-time
- Level
- Senior
- Remote policy
- Remote OK / Work arrangement: Remote. International travel approximately 30%.
- Remote scope
- unclear
- Travel
- International travel (approximately 30%).
Role details
Responsibilities
- Deputize for the COO, providing leadership across global operations, strategic priorities, and major business initiatives; serve as second-in-command ensuring continuity of decision-making and execution
- Represent Operations with Executive Leadership, the Board, investors, and key customers; translate corporate strategy into operational plans and long-term growth roadmaps
- Establish and govern global operational standards, SOPs, maintenance frameworks, and KPI framework (uptime, SLA, MTTR, energy, safety, staffing, customer experience)
- Ensure robust compliance frameworks are maintained across all operating regions
- Oversee business continuity, disaster recovery, and crisis management processes are maintained, tested, and continuously improved; lead RCA and executive response for major incidents
- Drive continuous improvement, standardization, and efficiency across regions
- Provide executive oversight of the Global Network Operations Centre (GNOC), ensuring 24x7 monitoring, incident response, escalation management and service continuity
- Lead the global safety program, ensuring strong safety culture, regulatory compliance, risk management, and consistent standards across all regions
- Provide executive oversight of critical environment management (electrical, mechanical, cooling, controls) and lifecycle management of in-life critical assets
- Partner with Development, Construction, and Engineering to embed operational requirements in new designs and retrofits; standardize commissioning, integrated systems testing, and operational handover
- Establish executive relationships with key customers; own oversight of escalations and ensure timely resolution and clear communication
- Lead operational service delivery to consistently achieve SLAs and contractual commitments, drive transparency through reporting, service reviews, and improvement planning
- Support commercial and sales teams during major customer pursuits, due diligence, and operational solution development
- Lead operational OpEx and CapEx planning and delivery with accountability for forecasting, cost control and financial performance against plan
- Partner with Finance on cost modelling for new sites, expansions, customer opportunities, and strategic investment plans
- Oversee long-term capacity planning across power, space, cooling, staffing, and infrastructure; lead operational due diligence and integration for acquisitions and expansion
- Develop hiring and workforce strategies to support new campus openings, expansions, and long-term operational capability; take a lead in establishing new regional structures to facilitate growth
- Own operational energy strategy, including procurement, resilience planning, renewables, efficiency, and utility relationships
- Ensure compliance with regulatory, environmental, H&S, and industry certification requirements (ISO, SOC, customer-specific programs)
- Develop resilience strategies addressing grid constraints, utility risks, climate-related impacts, and infrastructure vulnerabilities
- Drive adoption of automation, infrastructure technology, and digital tools to improve monitoring, maintenance, reporting, and operational efficiency
- Manage strategic supplier and vendor relationships, ensuring service quality, resilience, innovation, and value for money
- Lead, coach, and develop operational leaders and teams; build succession planning frameworks
- Foster a high-performance culture of accountability, collaboration, innovation, and continuous improvement; provide regular reporting on operational performance, talent, safety, risk, and strategic progress
Requirements
- Proven senior leadership experience in colocation, hyperscale, mission-critical facilities, or similarly complex multi-site environments
- Strong track record of leading large-scale operations with accountability for uptime, safety, customer service, and financial performance
- Demonstrated success delivering operational growth, new site launches, or capacity expansion programs across multiple locations
- Strong commercial capability with experience managing significant operational CapEx budgets
- Knowledge of energy strategy, utilities management, sustainability programs, or infrastructure efficiency initiatives
- Experience driving operational excellence through automation, technology enablement, and continuous improvement methodologies
- Strong strategic planning capability, including long-term capacity planning and scaling operations to meet business growth
- Customer-focused mindset with experience managing escalations, service delivery, and executive stakeholder relationships
- Proven ability to lead and develop high-performing teams across geographies and functions
- Honesty and integrity, with excellent communication, influencing, and executive stakeholder management skills
- Strong analytical and decision-making capability, using data and KPIs to drive performance and prioritization
Application
Please mention the word PROSPERITY and tag RMTM4LjIwMS4xMjYuMTgx when applying to show you read the job post completely (#RMTM4LjIwMS4xMjYuMTgx). Beta feature to avoid spam applicants.
- Portfolio
- not required
- GitHub
- not required
- Cover letter
- not required
- Apply flow
- ats
Company context
Shape the future of sustainable data centers and manage and secure the world's data.
- Product
- Data center development and operations; InCommand platform
- Industry
- Data centers
- HQ
- Los Angeles, California, United States
Description
Serverfarm is a leading developer and operator of data centers with over 750+ locations and key customer relationships in 45 countries. We're revolutionizing how data centers operate across North America, Western Europe, and Israel, serving the world's leading technology and hyperscale companies. With Manulife Investment Management's acquisition in 2023 and our award-winning InCommand platform we're positioned for explosive growth as AI adoption and cloud migration drive unprecedented demand for data center capacity. A career at Serverfarm means being at the forefront of digital infrastructure innovation, where your work directly impacts how the world's data is managed and secured. As we target 4x growth over the next four years, you'll have unprecedented opportunities to take on new challenges, develop cutting-edge skills, and grow your career across our expanding global operations. Join our team of innovators and help shape the future of sustainable data centers while building a career without boundaries. Key Accountabilities - Deputize for the COO, providing leadership across global operations, strategic priorities, and major business initiatives; serve as second-in-command ensuring continuity of decision-making and execution - Represent Operations with Executive Leadership, the Board, investors, and key customers; translate corporate strategy into operational plans and long-term growth roadmaps, partnering with Product, Development, Construction, Finance, Legal, Security, and Commercial teams - Establish and govern global operational standards, SOPs, maintenance frameworks, and KPI framework (uptime, SLA, MTTR, energy, safety, staffing, customer experience) - Ensure robust compliance frameworks across operating regions, including regulatory obligations, customer commitments, certifications, and internal controls - Oversee business continuity, disaster recovery, and crisis management processes; lead RCA and executive response for major incidents - Drive continuous improvement, standardization, and efficiency across regions - Provide executive oversight of the Global Network Operations Centre (GNOC), ensuring 24x7 monitoring, incident response, escalation management and service continuity - Lead the global safety program; ensure safety culture, regulatory compliance, risk management, and consistent standards across regions - Provide executive oversight of critical environment management (electrical, mechanical, cooling, controls) and lifecycle management of in-life critical assets - Partner with Development, Construction, and Engineering to embed operational requirements in new designs and retrofits; standardize commissioning, integrated systems testing, and operational handover - Own oversight of escalations and ensure timely resolution and clear communication; lead operational service delivery to achieve SLAs and contractual commitments - Support commercial and sales teams during major customer pursuits, due diligence, and operational solution development - Lead operational OpEx and CapEx planning and delivery with accountability for forecasting, cost control and financial performance - Partner with Finance on cost modelling for new sites, expansions, customer opportunities, and strategic investment plans - Oversee long-term capacity planning across power, space, cooling, staffing, and infrastructure; lead operational due diligence and integration for acquisitions and expansion - Develop hiring and workforce strategies to support new campus openings, expansions, and long-term operational capability - Own operational energy strategy, including procurement, resilience planning, renewables, efficiency, and utility relationships - Ensure compliance with regulatory, environmental, H&S, and industry certification requirements (ISO, SOC, customer-specific programs) - Develop resilience strategies addressing grid constraints, utility risks, climate-related impacts, and infrastructure vulnerabilities - Drive adoption of automation, infrastructure technology, and digital tools to improve monitoring, maintenance, reporting, and operational efficiency - Manage strategic supplier and vendor relationships - Lead, coach, and develop operational leaders and teams; build succession planning frameworks Travel: Role involves international travel (approximately 30%).
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