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Roles
Compensation
Competitive compensation; Flexible remote working schedule; Training and onboarding support; Opportunities for career growth in customer support; Performance-based incentives; Supportive and collaborative remote team environment.
- Salary period
- unclear
- Bonus
- Performance-based incentives
Benefits
- Competitive compensation
- Flexible remote working schedule
- Training and onboarding support
- Opportunities for career growth in customer support
- Performance-based incentives
- Supportive and collaborative remote team environment
Tech stack
Required
Location
المدينة, المدينة السعودية
Work setup
- Employment
- full-time
- Level
- Mid-level
- Remote policy
- Remote; flexible remote working schedule; work from home.
- Remote scope
- country-limited
Role details
Responsibilities
- Respond to customer inquiries via email, chat, or phone in Arabic (and English if required)
- Provide accurate information about products, services, and processes
- Maintain clear, professional, and empathetic communication
- Assist customers with troubleshooting and resolving common issues
- Identify root causes and guide customers through solutions
- Escalate complex or sensitive cases to appropriate teams
- Document all customer interactions in CRM or support systems
- Track open cases and follow up to ensure timely resolution
- Maintain accurate and up-to-date customer records
- Ensure all responses meet company quality and communication standards
- Handle complaints with professionalism and empathy
- Support continuous improvement by identifying recurring issues
- Work closely with internal teams to resolve customer concerns
- Participate in training sessions and team meetings
- Stay updated on product changes, policies, and procedures
Requirements
- Fluency in Arabic (written and spoken)
- Good English skills
- Strong communication and interpersonal abilities
- Customer-focused mindset with empathy and patience
- Ability to handle multiple tasks in a fast-paced environment
- Basic computer skills and familiarity with digital tools
- Problem-solving skills and attention to detail
- Ability to work independently in a remote setting
- Previous customer support experience is a plus
- Reliable high-speed internet connection
- Personal computer or laptop with updated operating system
- Quiet and professional workspace
- Familiarity with email, chat tools, and CRM systems (preferred)
Application
Please mention the word **EFFUSION** and tag RMTM4LjIwMS4xMjYuMTgx when applying to show you read the job post completely (#RMTM4LjIwMS4xMjYuMTgx).
- Portfolio
- not required
- GitHub
- not required
- Cover letter
- unclear
- Apply flow
- external
Company context
- Product
- Customer support for products and services
- Industry
- unclear
- Open source
- unclear
Description
Customer Support Specialist (Arabic) | Remote. Remote Customer Support (Arabic) Specialist to deliver professional and timely support to Arabic-speaking customers through various communication channels. Responsibilities include responding to inquiries via email, chat, or phone in Arabic (and English if required), resolving issues and troubleshooting, escalating complex cases, documenting interactions in CRM/support systems, maintaining quality and service standards, handling complaints professionally, and collaborating with internal teams and attending training. Required skills include fluency in Arabic (written and spoken) and good English skills, strong communication and interpersonal abilities, customer-focused mindset with empathy and patience, ability to handle multiple tasks, basic computer skills and familiarity with digital tools, problem-solving skills and attention to detail, and ability to work independently in a remote setting. Technical requirements include reliable high-speed internet connection, a personal computer or laptop with updated operating system, quiet and professional workspace, and familiarity with email, chat tools, and CRM systems (preferred). Application instruction: Please mention the word **EFFUSION** and tag RMTM4LjIwMS4xMjYuMTgx when applying to show you read the job post completely (#RMTM4LjIwMS4xMjYuMTgx). This is a beta feature to avoid spam applicants.
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