View on Remote OK
Roles
Compensation
Competitive compensation; flexible remote working schedule; training and onboarding support; opportunities for career growth in customer support; performance-based incentives; supportive and collaborative remote team environment.
- Salary period
- unclear
- Bonus
- Performance-based incentives
Benefits
- Competitive compensation
- Flexible remote working schedule
- Training and onboarding support
- Opportunities for career growth in customer support
- Performance-based incentives
- Supportive and collaborative remote team environment
Tech stack
Required
Location
المدينة, المدينة السعودية
Work setup
- Employment
- full-time
- Level
- Mid-level
- Remote policy
- Remote work arrangement (Remote OK).
- Remote scope
- timezone-limited
Role details
Responsibilities
- Respond to customer inquiries via email, chat, or phone in Arabic (and English if required)
- Provide accurate information about products, services, and processes
- Maintain clear, professional, and empathetic communication
- Assist customers with troubleshooting and resolving common issues
- Identify root causes and guide customers through solutions
- Escalate complex or sensitive cases to appropriate teams
- Document all customer interactions in CRM or support systems
- Track open cases and follow up to ensure timely resolution
- Maintain accurate and up-to-date customer records
- Ensure all responses meet company quality and communication standards
- Handle complaints with professionalism and empathy
- Support continuous improvement by identifying recurring issues
- Work closely with internal teams to resolve customer concerns
- Participate in training sessions and team meetings
- Stay updated on product changes, policies, and procedures
Requirements
- Fluency in Arabic (written and spoken)
- Good English skills
- Strong communication and interpersonal abilities
- Customer-focused mindset with empathy and patience
- Ability to handle multiple tasks in a fast-paced environment
- Basic computer skills and familiarity with digital tools
- Problem-solving skills and attention to detail
- Ability to work independently in a remote setting
- Previous customer support experience is a plus
- Reliable high-speed internet connection
- Personal computer or laptop with updated operating system
- Quiet and professional workspace
- Familiarity with email, chat tools, and CRM systems (preferred)
Application
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- Portfolio
- not required
- GitHub
- not required
- Cover letter
- not required
- Apply flow
- ats
Company context
- Product
- Customer support services
- Industry
- unclear
- Stage
- unclear
Description
Customer Support Specialist (Arabic) | Remote. Remote customer support role for Arabic-speaking customers via email, chat, or phone. Responsibilities include customer communication, issue resolution with troubleshooting and escalation, case management and CRM documentation, ensuring quality/service standards, and team collaboration and staying updated on product/policy changes. Requirements include fluency in Arabic (written and spoken) and good English skills, strong communication and interpersonal abilities, customer-focused mindset with empathy and patience, ability to handle multiple tasks, basic computer skills and familiarity with digital tools, problem-solving and attention to detail, ability to work independently remotely. Technical requirements include reliable high-speed internet, personal computer/laptop with updated operating system, quiet professional workspace, and familiarity with email/chat tools and CRM systems (preferred). Mentions competitive compensation and performance-based incentives, training/onboarding support, and career growth opportunities.
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