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Roles
Compensation
Competitive compensation; Flexible remote working schedule; Training and onboarding support; Opportunities for career growth in customer support; Performance-based incentives; Supportive and collaborative remote team environment.
- Bonus
- Performance-based incentives
Benefits
- Competitive compensation
- Flexible remote working schedule
- Training and onboarding support
- Opportunities for career growth in customer support
- Performance-based incentives
- Supportive and collaborative remote team environment
Tech stack
Required
Location
المدينة, المدينة المدينة السعودية
Work setup
- Employment
- full-time employee
- Level
- Mid-level
- Remote policy
- Remote; flexible remote working schedule
- Remote scope
- timezone-limited
Role details
Responsibilities
- Respond to customer inquiries via email, chat, or phone in Arabic (and English if required)
- Provide accurate information about products, services, and processes
- Maintain clear, professional, and empathetic communication
- Assist customers with troubleshooting and resolving common issues
- Identify root causes and guide customers through solutions
- Escalate complex or sensitive cases to appropriate teams
- Document all customer interactions in CRM or support systems
- Track open cases and follow up to ensure timely resolution
- Maintain accurate and up-to-date customer records
- Ensure all responses meet company quality and communication standards
- Handle complaints with professionalism and empathy
- Support continuous improvement by identifying recurring issues
- Work closely with internal teams to resolve customer concerns
- Participate in training sessions and team meetings
- Stay updated on product changes, policies, and procedures
Requirements
- Fluency in Arabic (written and spoken)
- Good English skills
- Strong communication and interpersonal abilities
- Customer-focused mindset with empathy and patience
- Ability to handle multiple tasks in a fast-paced environment
- Basic computer skills and familiarity with digital tools
- Problem-solving skills and attention to detail
- Ability to work independently in a remote setting
- Previous customer support experience is a plus
- Reliable high-speed internet connection
- Personal computer or laptop with updated operating system
- Quiet and professional workspace
- Familiarity with email, chat tools, and CRM systems (preferred)
Application
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- Portfolio
- not required
- GitHub
- not required
- Cover letter
- not required
- Apply flow
- ats
Company context
- Industry
- customer support
Description
Customer Support Specialist (Arabic) | Remote. Actively seeking a detail-oriented Remote Customer Support (Arabic) Specialist to deliver professional and timely support to Arabic-speaking customers through various communication channels. Responsibilities include responding to customer inquiries via email, chat, or phone in Arabic (and English if required), providing accurate information about products/services/processes, resolving issues by troubleshooting and identifying root causes, escalating complex cases, documenting interactions in CRM/support systems, tracking open cases and following up, ensuring quality and communication standards, handling complaints professionally and empathetically, identifying recurring issues for continuous improvement, and collaborating with internal teams and training sessions while staying updated on product changes, policies, and procedures. Required skills: fluency in Arabic (written and spoken) and good English skills, strong communication and interpersonal abilities, customer-focused mindset with empathy and patience, ability to handle multiple tasks in a fast-paced environment, basic computer skills and familiarity with digital tools, problem-solving skills and attention to detail, ability to work independently in a remote setting. Previous customer support experience is a plus. Technical requirements: reliable high-speed internet connection, personal computer/laptop with updated operating system, quiet and professional workspace, familiarity with email, chat tools, and CRM systems (preferred).
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